Please try the following steps if the downloaded measurements from the Sports Sensor are not syncing from the Firstbeat Sports: Coach app to the Firstbeat Sports Cloud.
See the following article for instructions for your athletes.
Step 1: Check the Loaded Measurements view
Open the Loaded Measurements view using the device you used to download the measurement for a specific Firstbeat Sports Sensor. Check each individual Sensor where you suspect data is missing.
See if the measurements are uploaded to the Sports Cloud (far right column). Sync time and date are available if data was synced correctly.
See if there are any discarded measurements by pressing the slider button at the bottom of the screen. Discarded measurements are not uploaded to Sports Cloud. If the app is showing that everything has already been synced, but you still don't see all the results in the Sports Cloud, the reason might be that the actual data contained too many errors, and a reliable analysis could not be done. Sports Cloud rejects these measurements automatically so that they don't falsify the athlete's or team's total and average values.
Loaded measurements view in the Firstbeat Sports: Coach app.
Step 2: Press the Sync button if needed
The sync process is triggered automatually, but you can press the Sync button in the left margin to manually trigger the sync process.
Step 3: Contact support if the problem persists
If the network connection is working normally but data syncing still fails, Firstbeat needs to check your app log files and database files. In this case, please contact Firstbeat Support by sending an email to email@example.com. Support will then guide you further.
Remember to include as many details in your message as possible so that they can start investigating the issue. Also, add any possible screenshots you have taken as pictures can be a great help when solving the issue.
If you experience issues with your mobile device not finding the Firstbeat Sports Sensor, please check the following Help Center article here.
If you need any further assistance, please contact our Firstbeat Support.
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