|NOTE! This article applies only to the Sports textile heart rate belts!
After the session, the Firstbeat Sports Monitor (Sports Monitor) downloads the recorded data from the heart rate belt. In most cases this is successful but in some cases, this might fail. Most commonly this happens because the recorded data was of poor quality.
Here is some guidance on how to ensure that downloading from the belt's memory is successful:
TIP 1: Start the recording when everyone is within the range
Don't let your athlete leave the range before you have started the session. At the start of the session, Sports Monitor searches and connects to the heart rate belts, and the belts' memory recording feature is started. So keep your athletes near the receiver when starting the session. They can move farther away from the receiver after all the player tiles are shown in the session.
Searching for the belts and connecting them usually takes a few seconds per belt, and as the team receiver can connect up to 100 belts simultaneously, these steps really take only a few seconds.
TIP 2: Stop the recording in time
Stop the recording while your athletes are near the team receiver. The belts are in connection with the receiver even after you've stopped the recording. They also need to be in connection with the receiver when downloading the data from the memory. If this connection is lost the data can't be downloaded from the memory, and the Sports Monitor uses the real-time data in the analysis.
So don't let your athletes leave the range of the receiver or take off the belt while the session is being stopped and saved. They can leave when the Sports Monitor is ready and takes you to the Dashboard to review the data.
If your training has been within the range of the receiver, download failing should not affect the data, as the real-time data is available during the whole session. If you've stepped outside the range during the session, then it's essential to ensure that downloading is successful.
TIP 3: Keep the computer online
Don't close the laptop's lid or put the computer to sleep mode until the session is saved successfully. After ending the session, wait until the session is saved and the Sports Monitor takes you to the Dashboard for reviewing the results.
If the computer is powered down before the data is downloaded from the belts, the software uses real-time data for the analysis. In case some parts of the session were recorded outside the range of the receiver, there might be parts missing from the data if it was not successfully downloaded from the belt.
Check out more tips for ensuring a successful recording here:
If you need any further assistance, you can contact Firstbeat Support.