You are having problems pairing the Firstbeat Sports Sensor to an athlete profile with the following error message?
Profile information update to sensor failed, please try again.
There may be problems with your profile information, for example resting heart rate information is missing, or the VO2max value is too high.
To check and correct your profile information, follow the below guidance:
- Log in to the Firstbeat Sports Cloud with your username and password.
- Click the profile menu in the top right corner and select My Profile.
- Scroll down to the Additional Bodymetrics and check that you have set the resting heart rate and VO2max. The resting heart rate should be between 30 bpm and 80 bpm, and VO2max should be lower than 70 ml/kg/min.
- Change the values if necessary and save the changes.
After correcting the profile information, open the Firstbeat Sports app and try pairing the sensor again.
If you need any further assistance with this, you can contact Firstbeat Support.