Firstbeat Sports: Athlete app troubleshooting: Measurements are not syncing to Firstbeat Sports Cloud

Please try the following steps if the downloaded measurements from the Sports Sensor are not syncing from the Firstbeat Sports: Athlete app to the Firstbeat Sports Cloud.

Step 1: Check the Loaded Measurements view

Open the Loaded Measurements view for your Firstbeat Sports Sensor.

• See if the measurements are uploaded to the Sports Cloud (far right column). Sync time and date can be checked with the server sync status message.

• Discarded measurements are not uploaded to Sports Cloud. If the app is showing that everything has already been synced, but you still don't see all the results in the Sports Cloud, the reason might be that the actual data contained too many errors, and a reliable analysis could not be done. Sports Cloud rejects these measurements automatically so that they don't falsify you or the team's total and average values.  

Loaded measurements view in the Firstbeat Sports: Athlete app.

Step 2: Contact support if the problem persists

If the network connection is working normally but data syncing still fails, Firstbeat needs to check your app log files and database files. In this case, please contact Firstbeat Support by sending an email to support@firstbeat.com. Support will then guide you further.

Remember to include as many details in your message as possible so that they can start investigating the issue. Also, add any possible screenshots you have taken as pictures can be a great help when solving the issue.

If you experience issues with your mobile device not finding the Firstbeat Sports Sensor, please check the following Help Center article here.