How to upload Coach app log files to Firstbeat Support

If the Firstbeat Sports Coach app is not working as expected, you can upload
app log files to help Firstbeat Support investigate. Log files are sent from
the app over the internet. Uploading logs does not submit a support ticket,
so please also create a ticket describing the issue.

Before you start

• Sign in to the Coach app.
• Make sure your device has a stable Wi-Fi or mobile data connection.
• Note what happened, when it happened, and any error message you saw.

Upload the log files

1. In the Coach app, open ... More and select Support.


2. Select Upload log files.
 
3. Enter a brief problem description. Include what you were doing when the
  issue occurred and what happened instead of what you expected.
4. Select Upload and wait for the upload to finish.
 
5. Return to Support and select Submit a ticket. In the ticket, describe the
  issue and mention that you uploaded log files from the Coach app. This
  gives Support a way to follow up with you.

If the upload does not complete, check the internet connection and try
again. You can still submit a ticket and explain that the log upload failed.