Firstbeat Sports Sensor firmware update instructions

The Firstbeat Sports Sensor (Sensor) includes software that can be updated. New firmware versions are available periodically. The new version often includes fixes, improvements and support for new features.

We recommended you always update all Sensors to the latest firmware as soon as possible.

Firstbeat Sports Sensor firmware can be updated using the Firstbeat Sports app on iPad (Coach app), or mobile device (Athlete app). Both athletes and coaches can update the firmware. See instructions for the firmware update with the Firstbeat Sports: Athlete app here.

Before starting with the update:

• Make sure you are using the latest version of the Firstbeat Sports: Coach app.

• Download all measurements from the Sensor before updating the firmware.

• Make sure Bluetooth is turned on.

• Keep the Sensors near the device you are using to update the firmware.

• Update Sensors using one device at a time.

Info: Updating one Sensor with version 1.x or 2.x takes approximately four minutes. After updating to version 3.x, the next firmware update will take approximately one minute.

Updating the firmware:

The Firstbeat Sports: Coach app will notify you when a new update is available or if there are Sensors that do not have the latest version installed.

A blue circle with a number inside will appear on the Prepare Sensor menu icon, indicating the number of Sensors currently within range of the app that can be updated.

In the Prepare Sensors view, there is a blue microchip icon visible when an update for a Sensor is available. The currently installed firmware version is visible under the Sensor ID number.

Start the update process for a selected Sensor by pressing the microchip icon (highlighted in the image below).

Press Update to start the process and please allow the update process to finish. During the update, the Sensor LED will be on.

Troubleshooting

1. Update fails

2. Athlete pairing lost

3. Sensor connection lost

4. Update during the update process cancelled

1. In the event that a firmware update fails, please try again

• Sometimes, when the firmware update fails the Sensor can stay in the update mode. In the update mode, the Sensor LED is turned on.

• Update mode can only be exited by completing the firmware update. Removing and reinserting battery will make the sensor to restart in the update mode. 

• If the Sensor LED is turned on but the Sensor is not visible in the app, please wait a little longer. Sometimes it might take some time until the Sensor becomes visible in the update mode.

• To complete the firmware update, go to the Sensor Management view and select a Sensor with the status 'UPDATE MODE' and press the blue microchip icon to restart the update process.

2. Athlete profile pairing is lost after the update

If the athlete profile is not available after the update, you need to pair the Sensor again. Instructions can be found here.

3. Sensor connection lost or update process times out

If this happens, please try again. Usually the reason for this temporary problem in the wireless traffic. It can also be influenced by existing measurements which are not yet downloaded from the Sensor. Downloading several measurements can take time and this can slow down the update process. For this reason, it is a good practice to download the measurements from all Sensors before starting the update process.

4. Canceling the update during the update process

When you cancel an update, it is possible to start the process simply again.

If you need any further assistance with this, you can contact Firstbeat Support.