Firstbeat Sports equipment has a limited 12-month warranty. You can read more about the warranty here.
If you discover a malfunction in your heart rate belts, receivers, or Firstbeat Sports Sensors, please fill in the report for a faulty device. You can add many devices to one report. We will process the report within three (3) business days.
Do not send broken devices to Firstbeat without first filling in the a service report form online. Devices returned without the form will get delayed.
|Note! Please unpair the Sensors in the Firstbeat Sports apps before sending the Sensor to repair.|
If you need any further assistance with this, you can contact Firstbeat Support.